Why Was My Email Sent There?!

Did you know that when you send emails from an Organization that was populated using an online registration, we send to both the email address on the person’s record as well as the email address they entered when they registered. Most of the time, these are the same. However, there are times when they are different. We want to make sure they receive your communication. That’s why we send to both.

As fascinating as all that may be, that is not the real reason for this post.

Sometimes, people enter their email address incorrectly when registering online. If that happens and you email everyone in the Organization you will get an ‘Undeliverable’ message for that bad email address. But you don’t see that email address on the person’s record!

That brings me to the real reason for this post: to answer the question ‘why was my email sent to THAT email address?’

Here’s the answer:

They probably have a bad email address as their RegisterEmail. Look in the person’s Member Dialog for the Organization you emailed. This is where you will see the email address we call the RegisterEmail. If it is incorrect, either remove if from the dialog box or correct it. Click HERE to read about the Member Dialog box and how to access it.


I hope this clears up any confusion.


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